The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

4th Edition

Keith Dawson

CRC Press
Published November 20, 2003
Reference - 283 Pages
ISBN 9781578203055 - CAT# K16199

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USD$53.95

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Summary

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im