The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology Solutions

3rd Edition

Madeline Bodin

CRC Press
Published January 3, 2002
Reference - 227 Pages
ISBN 9781578200955 - CAT# K16204

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Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,


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