Cost Management Checklist gives quick access to key issues/cost savings
Architectural Review lists alternatives to the traditional PBX and how to minimize local access costs
Billing Examples from carriers and other telecom providers facilitate the reader's understanding of arcane codes, etc.
Vendor Lists give readers a quick list of vendors by category
Web site References show the best resources for telecom cost management services and white papers
Most telecom books focus on either traditional telecom billing audits or pure technology, with the cost saving ideas buried deep in the text. Busy decision-makers need the specifics quickly, without having to plow through details that do not affect the economics of a project. Telecommunications Cost Management takes cost saving techniques and brings them to the forefront where managers and decision makers can quickly use them for real world cost reductions or efficiency gains.
Traditional bill auditing texts provide recommendations but only within the context of the existing architecture - for example, they might highlight techniques for reducing circuit switched leased lines but omit the pros and cons of leased lines versus alternatives. Telecommunications Cost Management provides a blueprint for cost reduction across all major technologies - from frame relay to IP telephony to contract recommendations. The text presents the key facts up front, with sample calculations for broadband, local access, equipment, and service alternatives. It provides scenarios showing the effects of different architectural strategies for both voice and data communications. Intended for the busy decision-maker, this reference eliminates the need to wade through unnecessary details and guides the reader directly to the cost saving techniques.
Table of Contents
INTRODUCTION TO TELECOMMUNICATIONS COST MANAGEMENT How to Reduce Telecom Expenses (The "Cliff Notes" Version) Why Are Telecom Costs So Difficult to Manage? Drivers for Customer Demands Carrier Challenges
VISION Develop a Cost Management Vision Preliminary Information Gathering Getting the Numbers-First Cut
TELECOMMUNICATIONS AUDITING Reasons for Telecom Bill Discrepancies The Telecom Service Ordering Life Cycle Two Approaches to Paying Bills Components of a Telephone Bill Sources of Billing Information Getting Down to the Details: Audit Steps
WIDE AREA NETWORKING Wide Area Network Technology Options Wide Area Network Review Methodology
ARCHITECTURE AND LOCAL ACCESS STRATEGIES Voice-over IP: Premises Equipment Local Access Strategies Miscellaneous Technical Solutions
SATELLITE COMMUNICATIONS: LARGE SAVINGS FOR THE RIGHT APPLICATIONS Basic Satellite Technology Risk Areas for Satellite Communications Controls to Improve Resiliency, Reliability, and Security Other Concerns The Future for Satellite Technology
TELECOMMUNICATIONS SECURITY Voice and Telephony Security PBX Firewall VoIP (Voice over IP) Security
TELECOMMUNICATIONS TAX MINIMIZATION STRATEGIES The Telecom Federal Excise Tax Refund Opportunity Ancient History Details of the Opportunity How the Refund Works in Practice Non-profit Organizations Exempt Businesses
RFPS, CONTRACT OPTIMIZATION AND OUTSOURCING Throwing It Over the Fence: Outsourcing The Telecom Procurement/Contract Review The Request for Proposal/Request for Quotation Creating the RFP/RFQ Evaluating Vendor Proposals Scoring Model for Vendor Proposals Outsourcing
THE FUTURE Regulatory Changes A World Lit Only by Packets Keynes was Right Storage Virtualization General Trends
APPENDICES Telecommunications Cost Management Checklist White Papers from Quantum Shift Summary of Communications Tax Regulations, United States Internal Revenue Service Web Sites of Interest Sample RFP Template Sample Contract Terms and Conditions for a Complex Telecommunications Development Program Appendix G: Billing Related Telecom Concepts and Telecom Glossary Appendix H: Audit Program for Telecom Cost Management Field Work
About the Authors Index
Each chapter concludes with a summary
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