Superior Customer Value in the New Economy: Concepts and Cases, Second Edition

2nd Edition

Simon Ang, Alejandro Oliva

What are VitalSource eBooks?

CRC Press
Published May 27, 2004
Textbook - 456 Pages
ISBN 9780429233791 - CAT# KE90896

For Instructors Request Inspection Copy

was $69.95

USD$55.96

SAVE ~$13.99

Add to Wish List
FREE Standard Shipping!

Summary

Great companies consistently meet and exceed customer desires. Superior Customer Value in the New Economy: Concepts and Cases, Second Edition offers a blueprint for responding effectively to customer demands and for creating the benchmarks common to world-class service companies. The Second Edition elaborates on the latest perspectives of the busin

Instructors

We provide complimentary e-inspection copies of primary textbooks to instructors considering our books for course adoption.

Request an
e-inspection copy

Share this Title