Student Workbook to Accompany Crisis Communications: A Casebook Approach

5th Edition

Kathleen Fearn_Banks, Kathleen Fearn-Banks

Published August 23, 2016
Reference - 108 Pages
ISBN 9781138688971 - CAT# Y266585

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No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis communications plan. This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.


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