Stories of Modern Technology Failures and Cognitive Engineering Successes

Nancy J. Cooke, Frank Durso

September 19, 2007 by CRC Press
Reference - 136 Pages - 17 B/W Illustrations
ISBN 9780805856712 - CAT# ER9469

USD$41.95

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Features

  • Presents systematic considerations to identify, address, and minimize cognitive problems that lead to human error
  • Reflects the increasingly complex systems that entwine humans and technologies
  • Examines applications in training, design, transportation, communications, medicine, emergency response, and more
  • Highlights various methods such as knowledge elicitation, laboratory studies, naturalistic observation, usability, and modeling
  • Describes the field of cognitive engineering from the perspective of some of its central players
  • Summary

    A woman is operated on while she's awake...

    A plane runs out of gas while circling an airport for 30 minutes...

    A passenger liner is mistaken for an enemy fighter and shot down...

    A company invests in a new system that will cost them money...

    What do these failure have in common?  How can we prevent them from happening again?

    Offering a critical perspective on problems with human-technical systems, Stories of Modern Technology Failures and Cognitive Engineering Successes explores the significant efforts of those who have made a positive difference.  The book analyzes a variety of cognitive engineering applications, including training, design, military, transportation, communications, medicine, and emergency response in the nuclear industry.

    Real world examples include—

  • Designing a military training program that improved the detection rates of land mines
  • Redesigning a monitor to help anesthesiologists predict dosages more effectively
  • Implementing new protocols to improve the workflow and safety of a nuclear power plant
  • The book’s focus on cognitive engineering solutions emphasizes methodology such as knowledge elicitation, laboratory studies, naturalistic observation, usability, and modeling. It addresses highly complex systems as well as traditional human-machine interfaces.

    This book demonstrates how cognitive engineers—

  • Identify and address cognitive problems
  • Develop, test, and implement solutions
  • Consider social, cultural, political, and economic factors
  • Develop criteria to measure the success of a solution
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