Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases

1st Edition

Evangelos Christou, Marianna Sigala

Routledge
Published September 9, 2016
Reference - 338 Pages
ISBN 9781138247598 - CAT# Y312692
Series: New Directions in Tourism Analysis

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Summary

Social media is fundamentally changing the way travellers and tourists search, find, read and trust, as well as collaboratively produce information about tourism suppliers and tourism destinations. Presenting cutting-edge theory, research and case studies investigating Web 2.0 applications and tools that transform the role and behaviour of the new generation of travellers, this book also examines the ways in which tourism organisations reengineer and implement their business models and operations, such as new service development, marketing, networking and knowledge management. Written by an international group of researchers widely known for their expertise in the field of the Internet and tourism, chapters include applications and case studies in various travel, tourism and leisure sectors.

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