Social Media, Crisis Communication, and Emergency Management: Leveraging Web and Mobile Technologies, Second Edition

Connie M. White

February 15, 2018 Forthcoming by CRC Press
Reference - 288 Pages - 120 B/W Illustrations
ISBN 9781482223422 - CAT# K22329

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  • Introduces users to various social media technologies available for information gathering, group support, decision-making and dissemination of information
  • Presents recommendations issued by the federal government on what is advisable as far as implementing and using Web 2.0 technologies
  • Provides case studies detailing how to implement social media
  • Includes exercises for users to better understand the various uses of social media


As social media continues to evolve at a rapid pace, emergency professionals need to know how to effectively implement and utilize social media and Web 2.0 technologies. This includes communication across agencies in emergency planning, preparedness, and response as well as for in-crisis communication with the public at large. This second edition has been completely updated and includes new chapters on emerging analytical tools, the state of social media usage in other countries, and social media use in related areas such as fire, police, EMS, public health, NGOs, and school emergencies.