Service Systems Engineering and Management

A. Ravi Ravindran, Paul M. Griffin, Vittaldas V. Prabhu

April 26, 2018 by CRC Press
Textbook - 578 Pages - 135 B/W Illustrations
ISBN 9781498723060 - CAT# K25667
Series: Operations Research Series

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Features

  • Addressed to engineering students and technical professionals
  • Stresses quantitative models and methods in Service Systems Engineering
  • Unique chapters on supply chain logistics, financial engineering, healthcare systems, and retail industries
  • Bridges theory and practice
  • Use of illustrative case studies and applications

Summary

This new textbook will provide state-of-the-art models, concepts and solution methods important in the design, control, operation, and management of service systems. It will cover supply chain management, warehouse & distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services, etc... The textbook is for the engineering market, emphasizing the application of operations research models to optimally design and manage service systems. Currently, no such textbook exists in the market. Service management textbooks tend to be focused on the business school audience and therefore treat the topic overly, or exclusively, qualitatively. Many do not include health systems, retail industries, or financial sectors in their coverage.

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