Service Supply Chain Systems: A Systems Engineering Approach

Tsan-Ming Choi

April 14, 2016 by CRC Press
Reference - 156 Pages
ISBN 9781138028296 - CAT# K26504
Series: Communications in Cybernetics, Systems Science and Engineering

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Features

  • This book features papers which adopts the systems engineering approach in conducting service supply chain analysis.
  • This book includes both theoretical and applications-oriented research.
  • This book reports findings which appear in the interface between business and engineering.
  • This book is timely and it follows the recently development in the field. For example, top journals such as Service Science (INFORMS) and IEEE Transactions on Services Computing just announced the dual special issue on "In Search of a New Alignment in Service Research.".
  • Supply chain management is a well-established area but service supply chain management is an emerging yet under-explored topic.
  • This book is a pioneering text in service supply chain management.

Summary

Supply chain management is a well-developed area. The traditional supply chains are dynamic systems which include the forward and reverse flows of physical products and the related information and fund. However, a service supply chain is different because the real "product" may take the form of a "service" which implies that many traditionally crucial decisions in supply chain management such as product shipping problems are no longer important. Here, a service supply chain is defined as a supply network that transfers resources into services or servitised products, with or without physical products, to satisfy customer needs. As a result, managing a service supply chain system requires innovative strategies with new models. Currently, there is an absence of a comprehensive reference source that provides the state-of-the-art findings on this important topic. It will thus be significant to develop a well-balanced edited volume that includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems.

This book is a pioneering text on service supply chain systems. It features papers which adopt the systems engineering approach in conducting service supply chain analysis. It includes both theoretical results (from different perspectives) and application cases/studies on service supply chain systems. It will be a good reference book for industrialists and academics who are interested in the service industry, service operations, service management, and service sciences.