Service Extraordinaire: Unlocking the Value of Concierge Medicine

David Winter

© 2018 - Productivity Press
Published December 20, 2017
Reference - 110 Pages - 11 B/W Illustrations
ISBN 9781138035584 - CAT# K31734

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  • The book will describe the need for concierge medicine in today’s healthcare industry and the specific benefits of this delivery model for providers, patients, and healthcare systems.
  • The book will emphasize service excellence and the ability of concierge medicine to improve patient-centered care. It will include examples and stories about ways care has been improved with the enhanced communication, access, and quality arising from the concierge model of care.
  • The book will discuss concierge medicine in the context of the consumerism movement and will describe "Concierge Lite" models that have recently emerged and are becoming more common across the industry.
  • The book will describe plans, processes, and considerations for establishing and sustaining a successful concierge medicine practice and will also address responses to the challenges that might arise.
  • The book will discuss the ability of concierge practices to align with healthcare systems to further improve care coordinating, quality, and efficiency.


Concierge medicine represents a relatively novel health care delivery model that is becoming more appealing both to providers and patients because of its potential to improve quality and value in health care. A gap exists in the current literature regarding the benefits and challenges associated with concierge medicine as well as best practices for developing and sustaining a successful, patient-centered concierge practice. This book aims to close the gap by discussing the role of concierge medicine in the context of the evolving U.S. healthcare system and the changes produced by the Affordable Care Act. It will address questions about affordability, access, quality, value, communication, technology, and patient-centered care, and will include real-world best practice examples from a successful concierge medicine practice.


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