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Written in clear language, this hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the authors employ statistical tools, these are rooted in practical examples, which require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability. New sections cover such problem-solving tools as checksheets, flow charts, and scatter diagrams. The final module examines how SPC tools are used in organizations committed to continuous improvement. Practice problems are included at the end of each module.
Table of Contents
Preface Introduction MODULE 1: Basic Principles MODULE 2: Frequency Histograms and Checksheets MODULE 3: Variable Control Charts MODULE 4: Attribute Control Charts MODULE 5: Machine and Process Capability MODULE 6: Quality Problem-Solving Tools MODULE 7: Elements of a Total Quality Management System MODULE 8: Solutions to Practice Problems Glossary of Terms Recommended Readings and Resources Appendix: Factors and Formulas Index
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