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Although hundreds of school improvement programs have been launched in the United States over the past quarter century, very few of them have been successful. The author of Quality in Education: An Implementation Handbook, an experienced quality expert who specializes in education, believes that many of these programs could have succeeded had their developers understood and applied the theories and methods of Total Quality Management (TQM). This book explains how to avoid the pitfalls that doomed previous efforts to failure, and apply TQM to build a strong foundation for success. Beginning with the basic concepts and tools, this book is your complete guide as you embark on your quality journey. The handbook explains the importance of making a commitment to change and establishing a shared vision of quality, and discusses tools and techniques for overcoming resistance and developing a quality culture. The book covers new methods you can use to manage change, and includes exercises to help you apply the ideas in your organization. Examples from successful schools demonstrate how Total Quality Management can be applied to every area of education, from classroom management to building maintenance. Quality in Education: An Implementation Handbook teaches you how to make fundamental changes to the way people in your district or school view education and themselves as educators. Using the principles and methods in this book ,you can realize the tremendous benefits of quality - continuous improvement in every educational process.
Table of Contents
Introduction What Does It Take for a School or District to Be Successful? History of Quality Total Quality Schools Total Quality Schools Model Leadership Malcolm Baldridge National Quality Award for Education The Award Criteria Why Should Schools Implement the Malcolm Baldridge National Quality Award Assessment Process? TQM in Education Characteristics of a Total Quality School How Quality Supports the School Improvement Process Implementing Quality in the Classroom Classroom Design Curriculum Issues Evaluation Process Discipline Issues Inclusion The Teacher Parental Involvement Quality The Principles of Quality Dr. W. Edwards Deming's Quality Principles Applied to Education Examples of Quality Schools Bay-Arenac Intermediate School District Region 3 Technical High School TQM Implementation Wheel Organizing for Quality Determining the Requirements for Success Presentation to the School Board Quality Steering Committee Quality Steering Committee Meeting Guidelines Creating Quality Task Teams The Problem-Solving Cycle Organizing for Quality Planning for Quality Implementing Quality Monitoring for Quality Problem-Solving Tools and Techniques Team Building Developing a Customer Focus Beliefs and Values Vision Statement Mission Critical Success Factors Goals and Objectives Quality Benefits Statement Basic Problem-Solving Tools Flowchart Check Sheet Pareto Diagram Cause-and-Effect Diagram (Fishbone Diagram) Graph Control Chart Histogram Scatter Diagram Timeline Chart Force Field Analysis Affinity Diagram Process Modeling Professional Assessment Cost of Quality Quality Application Grid Necessary and Avoidable Costs Continuous Improvement Examining Processes Input-Output Model Continuous Improvement Why Technique Benchmarking Conclusion Index
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CHOICE – Outstanding Academic Title – Award Winner
CHOICE – 2018 Outstanding Academic Title – Award Winner
Shingo Research and Professional Publication Award Winner
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