Quality and Operations Management: Revised Edition

1st Edition

Elearn

Routledge
Published December 13, 2007
Reference - 118 Pages
ISBN 9780080552361 - CAT# Y130650
Series: Management Extra

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Summary

This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.

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