Quality Management: Theory and Application

1st Edition

Peter D. Mauch

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CRC Press
Published December 17, 2009
Reference - 171 Pages
ISBN 9780429244940 - CAT# KE92616

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Summary

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plen

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