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Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations. The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible. This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes: oThe Handle - Management's Commitment to Transformation oThe Neck - Management's Education oProng One - Daily Management oProng Two - Cross-Functional Management oProng Three - Policy Management Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.
Table of Contents
A Quality Management System Purpose of this Chapter Dr. Deming's Theory of Management Paradigms Japanese Total Quality Control A Model for Quality Management Summary The Handle: Management's Commitment to Transformation Purpose of this Chapter Starting Quality Management Responding to a Crisis Creating a Crisis Creating a Vision Initiating Action for the Transformation Retaining Outside Counsel Window of Opportunity Opens Collecting Data to Develop a Transformation Plan Planning the Transformation Forming the Executive Committee Training the Executive Committee and Beyond Window of Opportunity Begins to Close Decision Point Questions for Self-Examination Summary The Neck: Management's Education Purpose of this Chapter Management's Fears Concerning Education and Self-Improvement Education and Self-Improvement Groups Studying the System of Profound Knowledge Identifying and Resolving Personal Barriers to Transformation The Quality Management Leader Summary Prong One: Daily Management Purpose of this Chapter Selecting Initial Project Teams Doing Daily Management Summary Prong Two: Cross-Functional Management Purpose of this Chapter Selecting Initial Cross-Functional Teams Doing Cross-Functional Management Coordinating Cross-Functional Teams Some Common Problems Implementing Cross-Functional Management A Generic Example of Cross Functional Management Application of the Cost Cutting Process in Human Resources A Manufacturing Application: Toyota Forklift A Service Application: Field of Flowers Summary Prong Three: Policy Management Purpose of this Chapter Background Initial Presidential Review. Policy Setting Policy Deployment. Policy Implementation Policy Feedback and Review Presidential Review Flowchart of Policy Management Personal Example of Policy Management. Business Example of Policy Management Summary Resource Requirements of the Fork Model Introduction The Template Summary Index
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CHOICE – Outstanding Academic Title – Award Winner
CHOICE – 2018 Outstanding Academic Title – Award Winner
Shingo Research and Professional Publication Award Winner
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