1st Edition

Quality Management Systems A Practical Guide

By Howard S Gitlow Copyright 2000
    296 Pages
    by CRC Press

    Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn't know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.
    The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.
    This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes:
    oThe Handle - Management's Commitment to Transformation
    oThe Neck - Management's Education
    oProng One - Daily Management
    oProng Two - Cross-Functional Management
    oProng Three - Policy Management
    Quality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.

    A Quality Management System
    Purpose of this Chapter
    Dr. Deming's Theory of Management
    Paradigms
    Japanese Total Quality Control
    A Model for Quality Management
    Summary
    The Handle: Management's Commitment to Transformation
    Purpose of this Chapter
    Starting Quality Management
    Responding to a Crisis
    Creating a Crisis
    Creating a Vision
    Initiating Action for the Transformation
    Retaining Outside Counsel
    Window of Opportunity Opens
    Collecting Data to Develop a Transformation Plan
    Planning the Transformation
    Forming the Executive Committee
    Training the Executive Committee and Beyond
    Window of Opportunity Begins to Close
    Decision Point
    Questions for Self-Examination
    Summary
    The Neck: Management's Education
    Purpose of this Chapter
    Management's Fears Concerning Education and Self-Improvement
    Education and Self-Improvement Groups
    Studying the System of Profound Knowledge
    Identifying and Resolving Personal Barriers to Transformation
    The Quality Management Leader
    Summary
    Prong One: Daily Management
    Purpose of this Chapter
    Selecting Initial Project Teams
    Doing Daily Management
    Summary
    Prong Two: Cross-Functional Management
    Purpose of this Chapter
    Selecting Initial Cross-Functional Teams
    Doing Cross-Functional Management
    Coordinating Cross-Functional Teams
    Some Common Problems Implementing Cross-Functional Management
    A Generic Example of Cross Functional Management
    Application of the Cost Cutting Process in Human Resources
    A Manufacturing Application: Toyota Forklift
    A Service Application: Field of Flowers
    Summary
    Prong Three: Policy Management
    Purpose of this Chapter
    Background
    Initial Presidential Review. Policy Setting
    Policy Deployment. Policy Implementation
    Policy Feedback and Review
    Presidential Review
    Flowchart of Policy Management
    Personal Example of Policy Management. Business Example of Policy Management
    Summary
    Resource Requirements of the Fork Model
    Introduction
    The Template
    Summary
    Index

    Biography

    Howard S Gitlow