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Here is a survival strategy for suppliers to the automotive industry. With QS-9000 serving as the new harmonized quality systems requirement of internal and external suppliers for Chrysler, Ford, General Motors, as well as other automobile and truck manufacturers and assemblers, the QS-9000 Handbook is your practical guide for achieving registration. Any company that wishes to achieve registration, must provide evidence of quality production to third-party audits of the registrar. The QS-9000 Handbook will do just that as well as show you how to document your quality systems, train personnel in quality, and improve the effectiveness of any independent quality assurance functions inside your operation.
Table of Contents
Introduction International Standards for Quality Development of QS-9000 Quality Systems Requirements QS-9000 Quality Systems Requirements Architecture of QS-9000 Quality Systems QS-9000 Registration QS-9000 Third Party Registrars QS-9000 Registration Mandates Who Should Register to QS-9000 Quality Systems? Opportunity with QS-9000 Registration Conclusion Overview Of QS-9000 Quality Systems Requirements The QS-9000 Model Section I: ISO-9000 Based Requirements (overview of all 20 sections of ISO-9001) Section II: Sector Specific Requirements Production Part Approval Process Continuous Improvement Manufacturing Capabilities Section III: Customer-based Requirements General Motors Specific Requirements Ford Specific Requirements Chrysler Specific Requirements Truck Manufacturers Specific Requirements How to Read and Interpret the Standards Conclusion QS-9000 Quality Assurance System Requirements of the Quality Assurance System Quality Policy Quality Management Quality System Total Quality Management (TQM) and QS-9000 Model Scope and Application of QS-9000 Registration Conclusion Documenting A QS-9000 Quality Assurance System A Pyramid Model with Three Tier Documentation Tier One: The Quality Manual-The Format of a Quality Manual Tier Two: Departmental Procedures Tier Three: Work Instructions Guidelines for Writing Procedures and Work Instructions Flow Charting a Procedure Conclusion Preparation For QS-9000 Registration Developing a Responsibility Matrix Pre-assessment Audit Responsibility for Writing Quality Manuals and Procedures Developing Document Control Establishing Internal Auditing Preparing a Time Table for QS-9000 Registration Estimating the Cost of QS-9000 Registration Conclusion Quality Audit For QS-9000 Registration Purpose and Types of Quality Audit Third-Party Quality Audits for QS-9000 Registration Third-Party Audit Process: Third-Party Auditors for QS-9000 Registration Qualification for QS-9000 Auditors QS-9000 Quality Systems Assessment Process Conclusion Internal Audit For QS-9000 Implementation Essential Elements of an Effective Internal Audit System Scheduling Internal Quality Audit Activities The Internal Audit Team The Team Leader (Lead Assessor) Developing Checklist of Items to be Audited Review of Quality Assurance Documents Conducting the Audit Auditing Techniques Index
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CHOICE – Outstanding Academic Title – Award Winner
CHOICE – 2018 Outstanding Academic Title – Award Winner
Shingo Research and Professional Publication Award Winner
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