Putting Emotional Intelligence to Work offers a new paradigm of communication for the 21st-century workplace. Beginning with the thoughts of communication pioneer Carl Rogers, this book covers the origins and history of emotional intelligence, why it is essential at this point in the changing marketplace, how to delegate and negotiate more effectively, and how to change yourself to become a more effective player. An EQ (Emotional Quotient) survey helps you determine where you are on the scale of executive intelligence.
Putting Emotional Intelligence to Work leaves you with a greater understanding of the new work ethic for 21st-century leadership, its business and personal benefits, how to teach it in a corporate setting, and how to build self-managed teams with the right mix and match of personality types. Dr. Ryback's book brings many resources together to consolidate an approach to business that combines the practical with the thoughtful, emotional, and intuitive. A new paradigm for leadership in the 21st century is demonstrated clearly and incisively.
David Ryback, Ph.D. is a management consultant and speaker on personal and organizational success. His experience encompasses business management and government consulting, as well as teaching at Emory University's School of Business. His diverse client base includes the US Department of Defense, government legal offices, financial institutions, manufacturers_both domestic and international, health care organizations, and national retail outlets. In Putting Emotional Intelligence to Work, Dr. Ryback brings many resources together to consolidate an approach to business that combines the practical with the thoughtful, emotional, and intuitive. A new paradigm for leadership in the 21st century is demonstrated clearly and incisively.
Table of Contents
Introduction: A Walk on the Beach * Part One: Why Feelings in the Workplace * An Experiment in Truth * The New Work Ethic * Part Two: What is Executive Intelligence * The Origins of Emotional Intelligence * How Executive Intelligence Works * The Assumptions of Self-Management * The Personal Benefits of Executive Intelligence * Part Three: Emotionally Intelligent Leadership * Learning Emotional Intelligence * The 10 Attributes of Executive Intelligence * Emotionally Intelligent Decisions at the Top * Delegating and Negotiating * Part Four: Becoming Emotionally Intelligent * Innovation--East and West * Persuaders, Achievers, Listeners, and Fact-Finders * Emotional Surgery * Leading Self-Managed Teams * Part Five: Beyond the Workplace * An Emotionally Intelligent Lifestyle * Downsizing and Outsizing * If You Can Keep Your Job When All About You are Losing Theirs * Appendix: Ryback Emotional Quotient Executive Survey *