1st Edition

Process Mastering How to Establish and Document the Best Known Way to Do a Job

By Paul Harsin, Ray W. Wilson Copyright 1998
    168 Pages
    by Productivity Press

    168 Pages
    by Productivity Press

    The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.

    Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

    • Identify and gain control of your organization's key processes.
    • Get the right people involved.
    • Establish boundaries and measures.
    • Use the process master to support ISO and HACCP compliance

    Process Mastering contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

    Preface
    Acknowledgments
    Chapter 1: Laying the Foundation: The Aim of This Book
    Chapter 2: The Best Known Way
    Chapter 3: Management's Role
    Chapter 4: Tricks, Traps, and Alligators
    Chapter 5: Stories, Measurements, and Examples
    Chapter 6: Special Applications of Process Mastering
    Chapter 7: Closing Words
    Appendix A: Process Mastering Forms
    Appendix B: Process Mastering Checklists
    Appendix C: Measures
    Index

    Biography

    Paul Harsin