1st Edition

Performance Hubs Engaging Teams in Focused Continuous Improvement

By Marc Roberts Copyright 2011
    188 Pages 87 B/W Illustrations
    by Productivity Press

    188 Pages
    by Productivity Press

    A must-read for all managers, leaders, and change agents, Performance Hubs: Engaging Teams in Focused Continuous Improvement supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives, it provides the tools to help you avoid the disinterested cultural response to improvement efforts that is all too common in organizations suffering from initiative overload.

    The book details a comprehensive solution to help all employees visualize operational performance. It explains how to cascade the right metrics across all levels of your business to trigger the appropriate use of Lean/Six Sigma tools and techniques into strategic process areas. Demonstrating how to link all continuous improvement activities to address the key issues affecting performance, the book:

    • Explains what a performance hub is and provides the clarity needed for full organizational deployment
    • Describes the four key headings under which a performance hub is configured
    • Follows the natural implementation sequence of events for successful deployment of Performance Hubs
    • Includes Top Tips in each chapter to aid in smooth implementation and to enable sustained results

    This book and electronic tool kit available on the book's page at https://www.crcpress.com/9781439861349 provide all the working documents—including project management aids, templates, and slides—you and your teams will need to get started. Clarifying how to make continuous improvement a daily habit across all segments of your organization, the authoritative advice provided in these pages will help you align all improvement activities with the current and future needs of your business.

    WARM UP
    Introduction
    Lean Leadership
    Performance Hub at a Glance

    IMPLEMENTATION
    The Deployment Plan and the Project Hub
    Identifying the Right Metrics
    The Review Structure
    Visual Performance Hub at Senior Management/Director Level
    Visual Performance Hub at the Management Level
    Visual Performance Hub at the Team Level

    ROUTINE BEHAVIORS
    The Art of Facilitation
    Target Setting
    Making Robust Improvements
    Applying the Right Medicine
    Holding the Gains
    Virtual Performance Hubs
    The Pitfalls

    IMPLEMENTATION AND ENGAGEMENT AIDS
    Useful Icebreakers and Flips
    How to Use the Accompanying CD
    About the Author
    Index

    Biography

    Marc Roberts