Operational Assessment of IT

Steve Katzman

April 1, 2016 by Auerbach Publications
Reference - 338 Pages - 61 B/W Illustrations
ISBN 9781498737685 - CAT# K26550
Series: Internal Audit and IT Audit


Add to Wish List
FREE Standard Shipping!


  • Offers insight into the operational assessment process with a specific focus on IT
  • Includes Lean Six-Sigma (6s) tools and techniques, including Value Stream Mapping
  • Provides examples of various processes, each employing tools to help provide a diverse perspective of the process
  • Reviews the three Es (effectiveness, efficiency, and economy) of any process with a focus on what the customer needs, what the customer wants, and what the organization needs and wants
  • Allows you to clearly see processes from different perspectives in an effort to truly understand process goals


Operational Assessment of IT presents ideas and concepts of optimization designed to improve an organization’s business processes and assist business units in meeting organizational goals more effectively. Rather than focus on specific technologies, computing environments, enterprise risks, resource programs, or infrastructure, the book focuses on organizational processes. Throughout the book, the author presents concerns and environments encountered throughout his career to demonstrate issues and explain how you, too, can successfully implement the tools presented in the book.

The assessment process reviews the economics as well as the effectiveness and efficiency of the process. Whether your organization is profit-based, not-for-profit, or even governmental, you cannot provide services or products at a continuous loss. For an operational assessment to be of value, the ultimate goal must be to insure that the business unit process is effective and efficient and employs the financial assets and resources appropriately or helps the business unit make adjustments to improve the operation and use resources more efficiently and economically.

After reading this book, you will be able to devise more efficient and economical ways to meet your customers’ requirements, no matter who or where your customers are. You will learn that the goal of any process is to service or supply customers with what they want. The book provides tools and techniques that will assist you in gaining a 360-degree view of the process so that you can help the business unit improve the delivery of a quality product or a service to the customer.