With highly negative stereotypes circulating about "X'ers," all managers have a clear and justifiable prerogative for reading Naked Management if they want to successfully navigate through what has been dubbed the "X-Crisis." Learn how to overcome worker apathy and management resentment.
Naked Management is the first book to provide honest, practical guidelines for managers who need to deal with motivating the "X-Generation" and creating a positive impact on morale and productivity while putting a halt to turnover. Learn the critical tools both managers and younger employees need to put to use in order to create and maintain a successful workplace environment. Through a wide variety of exercises, management and employees alike have opportunities to explore feelings, evaluate performance and management techniques, define personal identity, and complete checklists on such topics as responsibility and management values.
Let actual case examples demonstrate how the NAKED model impacts the work life of managers and X'ers in such organizations as PepsiCo, Ritz-Carlton hotels, NationsBank, Kinko's, Tulane University, Jiffy Lube, and United Airlines.
Table of Contents
A Word on Naked Management and Diversity
Top Ten Complaints About the X-Workforce
Crisis at a Glance
The Economy From Hell
Stuck in the Mud
X'ercise 1: Testing the Waters
Top Ten Reasons to Manage Naked
You Might as Well Strip
The Naked Challenge
The NAKED Model Exposed
A Naked Frame of Mind
Naked Checklist: Getting Naked
X-ercise 2: Bare Essentials
Top Ten Things Managers Do That Suffocate X'ers
In X'ers We Trust
NAKED Success X'er Profile: The Levy Restaurants
A Long, Long Rope
NAKED Success X'er Profile: The Home Depot
No Room to Sneeze
Naked Checklist: Necessary Freedom
X'ercise 3: In the Name of Freedom
Top Ten Uses for an X'er Suggestion Box
When I Want Your Opinion I'll Give It to You
A Say in the Action
NAKED Success X'er Profile: PepsiCo, Inc.
Bored, Not Lazy
Naked Checklist: Active Involvement
X'ercise 4: The Power of Suggestion
Top Ten Ways to De-Motivate X'ers
Giving Credit Where Credit Is Due
Positive Pays Off
NAKED Success X'ers Profile: Nations Bank
The Carrot and the Stick
NAKED Success X'er Profile: Dryclean U.S.A.
The Desirability Factor
Naked Checklist: Key Recognition
X'ercise 5: What Makes 'Em Tick
Top Ten Things X'ers Want to Tell Workaholic Managers
What Do You Mean You've Got a Life?
NAKED Success X'er Profile: Kinko's
Empathy vs. Sympathy
An Earful Goes a Long Way
NAKED Success X'er Profile: Mirage Resorts
Where the Rubber Meets the Road
Naked Checklist: Empathy
X'ercise 6: In Their Shoes
lop Ten Reasons for Manager-X'er Communication Gaps
Spelling It Out
lhe Naked Contract
NAKED Success X'er Profile: Jiffy Lube
Letting 'Em Know Where They Stand
NAKED Success X'er Profile: United Airlines
It's How You Say It
Naked Checklist: Direct Communication
X'ercise 7: Clearing the Air
Top Ten Sure-Fire Ways to Make Naked Management Fail
Whatever You Do, Don't Measure It
NAKED Success X'er Profile: Tulane University: Staying on Track: The Naked Tracking System
Lip Service 101
NAKED Success X'er Profile: Office Depot :The Return on Investment
Naked Checklist: Naked Proof
X'ercise 8: On the Right Track
About the Author
Naked Management Seminars, Workshops, Speaking Engagements
"Naked Management is a must-read…Dr. Muchnick has successfully tapped into Generations X's core values…"
-R. Luis Batz, Chapter President, American Society for Training and Development
"Naked Management covers the concepts and theories that are vital to successfully manage the X-Generation. It is required reading for all managers in the '90s."
-James Arnaez, III, Burger King Corporation
"The perfect guide for the managers who want to develop the skills it takes to meet the challenges of today's labor pool."
-Robert Rosario, Four Seasons Hotel
"Managing and motivating the X-Generation workforce is one of the key human resources issues that companies face today. Finally, Marc Muchnick gives every manager a win-win strategy for maximizing X'er performance and job satisfaction"
-Steve Shinider, KPMG Peat Marwick LLP
"My staff members are enthusiastic and excited about Naked Management. I am absolutely thrilled with their response."
-Carol Gavel, Kinko's Copy Centers