Effective radio communication between ATC and pilots has long been recognized as an important element of aviation safety. In recognition of the role miscommunications play in aviation incidents and accidents, the International Civil Aviation Organization (ICAO) recently introduced language proficiency requirements for all flight personnel in all ICAO member states. Using an effective and economical experimental paradigm, the research described here teases apart the complex combination of factors (e.g. speech rate, controller message length, English language proficiency, cognitive workload) believed to contribute to miscommunications between controllers and pilots. Misunderstandings in ATC Communication offers an in-depth report of a seminal study in aviation communication, which until now has only been available in the form of an unpublished dissertation. In addition, it offers a recent extension of that work, the authors’ reflections on the research process, and a thorough review of the aviation communication literature. Graduate students and researchers who wish to address real-world problems will appreciate the simple elegance of the experimental paradigm that has been used to address a wide range of theoretical and applied interdisciplinary research questions. The book will appeal to scholars in the fields of human factors, linguistics, cognitive psychology, applied linguistics and second-language education and assessment. It is also of direct relevance to government and industry decision-makers and operators as they strive to implement the ICAO requirements, and to improve aviation safety.
’Kudos to the authors for successfully marrying the results of hard-core, academic studies conducted in the laboratory with analyses of data from real ATC transcripts, to produce tangible recommendations that can be directly put into practice in the field. An insightful book that will appeal to academics and practitioners alike, and is sure to make a difference in improving the effectiveness of pilot-controller communication.’ Loukia Loukopoulos, Error Management, Europe ’This multi-method book is informative as well as easy and fun to read. The authors include an excellent mix of using real world data and laboratory research to understand ATC-pilot communication. Students in many different areas of research can learn from this example of converging methods. Those involved in the field, especially those with power to make changes in prescribed routines, should read this book.’ Vivian Schneider, University of Colorado at Boulder, USA ’The 252-page book comprehensively reviews the aviation communication literature, reports an efficient experimental method to investigate the aspects of aviation speech and listening at play, and delivers solid recommendations to address real-world aviation miscommunications.’ Hindsight, vol. 18 Winter 2013 ’a well-balanced combination of theoretical and practical work to the fields of aviation, human factors, and psychology. ... contribute[s] significantly to the previously existing body of knowledge ... I would highly recommend this exceptional book’ International Journal of Aviation, Aeronautics, and Aerospace, Volume 1, Issue 2, July 2014