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Managing Violence in the Workplace is a prescription that contains many lists of "do's" and "don'ts" and "how to's" for proactive and reactive responses to workplace violence. The authors have analyzed numerous incidents in the workplace and constructed "how to" guidelines. Be prepared for managing workplace violence. Develop procedures to reduce the potential for violence, create contingency plans, fulfill your legal and moral obligation to employees and the public, reduce your company's liability, and provide a safer environment for all.
Who can benefit from Managing Violence in the Workplace? Any organizational executive, risk manager, security, or human resource professional... anyone working to create a comprehensive, organizational program for response to potential and actual incidents of workplace violence.
Table of Contents
Introduction Chapter 1 Case Examples of Workplace Violence Violence at Delco Remy The Chelsea School System The Standard Gravure Corporation United States Postal Service Chapter 2 Taxonomy of Workplace Violence Categories of perpetrators Chapter 3 Causes of Workplace Violence Threat to job and person Extended working hours and personality conflicts Domestic turbulence and character disorders Research on personality, mental health, behavior Lack of dispute resolution skills Stress and substance abuse Chapter 4 Profiles Versus Behavioral Typologies Typologies of violent people Disorders and symptoms Chapter 5 Factors Contributing to Workplace Violence Theory "X" and "Y" Employee performance appraisals Halo, central tendency, and leniency/strictness effect Chapter 6 Victims of Workplace Violence Chapter 7 Strategies for Reducing Workplace Violence Change interviewing, hiring procedures and testing Drug screening Layoff and termination procedures Addressing personnel problems and discipline Crisis management plan for violent events Index
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CHOICE – Outstanding Academic Title – Award Winner
CHOICE – 2018 Outstanding Academic Title – Award Winner
Shingo Research and Professional Publication Award Winner
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