Managing Quality

1st Edition

Des Bell, George Wilson, Philip Mcbride, Nial Cairns

Published July 7, 1994
Textbook - 256 Pages
ISBN 9780750618236 - CAT# Y132216

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Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality.

It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.


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