Welcome to CRCPress.com! We have customized the Taylor & Francis India website to host CRC Press titles. Please choose www.TandFIndia.com to get the following benefits:
South Asia Editions of CRC Press titles with INR prices
Multiple options to purchase locally
All CRC Press products available
Your CRC Press login credentials will work on TandFIndia.com
Garland Science Website Announcement
The Garland Science website is no longer available to access and you have been automatically redirected to CRCPress.com.
All instructor resources (*see Exceptions) are now available on our Instructor Hub. Your GarlandScience.com instructor credentials will not grant access to the Hub, but existing and new users may request access here.
The student resources previously accessed via GarlandScience.com are no longer available to existing or new users.
This title was first published in 2000: The management of public services is becoming an increasingly difficult task. Demands are increasing while funds appear to be decreasing, but quality of service must remain high. New services are required, demands have to be faced, activities don't always go according to plan and problems emerge in unexpected places and at unusual times; and public managers are expected to deal with these deviations from their regular work patterns. While some activities are concrete in nature and can be seen, such as medical care and education, others are obscured from public view. With governments emphasizing areas that produce visible and quantifiable results, they often neglect the intangible services that must also be provided to the public. Poor performance in these areas can contribute to major crisi in public organizations. This volume examines four case studies in the context of the changing political and social environment of the new Hong Kong Special Administrative Region of the People's Republic of China. The use of these cases from the public sector in Hong Kong will hopefully help readers to understand the difficulties faced by modern governments in providing basic services to the public.
Most VitalSource eBooks are available in a reflowable EPUB format which allows you to resize text to suit you and enables other accessibility features. Where the content of the eBook requires a specific layout, or contains maths or other special characters, the eBook will be available in PDF (PBK) format, which cannot be reflowed. For both formats the functionality available will depend on how you access the ebook (via Bookshelf Online in your browser or via the Bookshelf app on your PC or mobile device).
CHOICE – Outstanding Academic Title – Award Winner
CHOICE – 2018 Outstanding Academic Title – Award Winner
Shingo Research and Professional Publication Award Winner
The country you have selected will result in the following:
Product pricing will be adjusted to match the corresponding currency.
The title will be removed from your cart because it is not available in this region.