Published June 1, 1988
Reference - 326 Pages
ISBN 9780915299294 - CAT# PP9929
For Instructors Request Inspection Copy
Unlike the seven traditional QC tools, which measure quality problems that already exist and are used by quality circles, these seven new QC tools make it possible for managers to plan wide-ranging and detailed TQC objectives throughout the entire organization. These tools, some borrowed from other disciplines and others developed specifically for quality management, include the relations diagram, the KJ method (affinity diagram), the systematic diagram, the matrix diagram, matrix data analysis, the process decision program chart (PDPC), and the arrow diagram. Together they will help you to:
Never before available in English, Management for Quality Improvement is absolutely essential reading if you are in any area of project management, quality assurance, MIS, or TQC.
Part I: An Overview of the Seven New Quality Control Tools
Part II: Details of the Seven New Tools for Quality Control
"The 7 management tools are perhaps the most widely taught quality course in Japan in this decade. This is the best text seen to date. Read it and use it."
Bob King, Executive Director, Goal/QPC 06/01/04
"A real contribution to involving mid-management in a company's overall quality improvement efforts."
Davis R. Bothe, Director Quality Imp. Systems, Int'l Quality Institute, Inc. 06/01/04