Lean Six Sigma in Service: Applications and Case Studies

1st Edition

Sandra L. Furterer

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CRC Press
Published April 19, 2016
Reference - 468 Pages
ISBN 9780429146855 - CAT# KE83437

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Summary

In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S

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