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Lean Six Sigma for the Office

1st Edition

James William Martin

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CRC Press
Published October 30, 2008
Reference - 362 Pages - 100 B/W Illustrations
ISBN 9781420068795 - CAT# AU6879

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Summary

This book provides a practical reference of tools, methods, and concepts that enable a reader to understand Lean Six Sigma concepts to improve his or her process using Kaizen events. It presents a simple reference to plan and conduct Kaizen events in service systems and office environments.