Knowledge and Communities is the first book dedicated to a major new knowledge management topic. "Communities of Practice" are cross-organizational groups of people sharing knowledge, solving common problems, and exchanging insights and frustrations. Knowledge and Communities, a collection of authoritative articles, describes the dynamics of these groups and explains how they enable organizational knowledge to be creating, shared, and applied.
The book teaches how organizations can empower both traditional and on-line communities and make them a cornerstone of a general knowledge management strategy. Readers will learn how communities can help unify an organization and its external stakeholders, such as customers and suppliers, and how they can critically support an e-commerce strategy. Knowledge and Communities will help readers understand a primary vehicle for building an organization's social capital and competitive advantage.
Table of Contents
PART 1- Practical Applications; 1: Wenger, Etienne, "Communties of Practice: The Key to Knowledge Strategy,"; 2: McDermott, Richard, "How Information Technology Inspired But Cannot Deliver Knowledge Management,"; 3: Judge, Fryxell and R. Dooley, "The New Task of R&D Management,"; 4: Stamps, David, "Communities of Practice,"; 5: Storck, John and P. Hill, "Knowledge Diffusion through Strategic Communities,"; 6: Armstrong, A, and J. Hagel, "The Real Value of On-line Communities,"; PART 2- Theory Development; 7: Brown, John and Paul Duguid, "Organizational Learning and Communities of Practice," 8: Prusak, L. and E. Lesser, "Communities of Practice, Social Capital and Organizational Knowledge,"; 9: Liedtka, Jeanne, "Linkingf Competitive Advantage with Communities of Practice,"; 10: Teigland, Robin, "Communities of Practice at an Internet Firm,"; 11: Wellman, Salaff, et al., "Computer Networks as Social Networks,"; 12: Franco, Piirto, et al., "Conflict and Community Building on the Internet,"; 13: Marshall, Catherine, F. Shipman III and R.J. McCall, "Making Large Scale Information Resources Serve Communities of Practice."