We are now in the 'third wave' of Knowledge Management - the first was focused on the potential of new technology, while the second focused on the nature of knowledge and how people 'know' and learn. The focus in the third phase is two-fold: building individual and team productivity, and proper alignment of Knowledge Management efforts in helping deliver on strategic goals of the organization.
Knowledge Management- a Blueprint for Delivery explores and builds on current ideas about the dynamics of knowledge in organizations, answering such questions as: 'What is knowledge management?' and 'What does it mean for today's companies and organizations?'
Written by two leading knowledge management practitioners, this book looks beyond academic theory and software company hype to focus on the roles that knowledge and information play in creating high-performance organizations.
Built on their extensive experience of Knowledge Management programme design and delivery, Knowledge Management- a Blueprint for Delivery:
contains a comprehensive survey of the whole area of Knowledge Management, from theory and strategy creation through to techniques, tools, and delivery of change
provides an insight into developing and managing Knowledge Management initiatives
bridges the gap between theoretical, strategic, and practical hands-on perspectives
Table of Contents
Foreword; Acknowledgements; 1 Introduction- Understanding KM; 1.1 Making sense of knowledge...and how you manage it; 1.2 Why is it so important?; 1.3 Understanding types of knowledge; 1.4 To mobilize or manage?; 1.5 So many influences; 1.6 Introduction to the framework-where do we start?;1.7 Understanding the framework for action; 2 New challenges, new vision; 2.1 Stage 1: understanding pressures to change; 2.2 Stage 2: define the organization's response; 3 From strategy to action; 3.1 Stage 2 (cont.): define the organization's response; 3.2 Business case template; 3.3 Moving into action; 4 Designing the new reality; 4.1 Stage 3, part 1: leadership, people and process; 4.2 Stage 3, part 2: technology and information; 5 Making it all happen; 5.1 Stage 4: implement the new reality; 5.2 From pilot to programme; 5.3 Programme design, additional considerations; 6 Reaping the rewards; 6.1 Stage 5: Never rest- realize the benefits; 6.2 Managing risk; 6.3 Becoming a learning organization; 7 Epilogue: Lessons from the journey; 7.1 The five-stage KM delivery network; 7.2 Five golden rules; 7.3 Looking to the future: mobilizing knowledge in a changing world; Appendix 1 Issue identification; Appendix 2 Knowledge role audit; Appendix 3 Knowledge process audit; Appendix 4 Resistance to change