1st Edition

Iso 9001 2000 for Small Business: Implementing Process-Approach Quality Management

By Arpad Gaal Copyright 2001
    576 Pages 230 B/W Illustrations
    by CRC Press

    ISO 9001:2000 for Small Business Management: Implementing Process-Approach Quality Management demonstrates how a process-approach quality management system performs in the real work environment. The book gives you an ISO based quality management tool, featuring the year 2000 requirements for ISO 9001. It includes the quality system manual, the operating procedures, and the forms that small to mid-sized businesses need. All this makes it possible for you to use this system immediately - without having to hire costly outside consultants.
    Gaal introduces a system for managing product quality problems through prevention - examining every stage of a product's life cycle - instead of just focusing on manufactured goods at the end of the production line. The author identifies the core departments that impact the planning, implementing, and executing of the customer's purchase order requirements from the beginning to the end of the product's life-cycle. The Quality Systems Manual and the Quality Operating Procedures streamline the process for small business applications where low overhead and multiple job assignments dominate.
    The most important part of manufacturing is the shop. This is where the product is made and where the problems are concentrated. Problems come in documents, processes, and methods with different impact on product quality or the way you achieve it. Using an innovative approach, ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management shows you how to resolve these issues.

    Guidance
    General Information
    The Training Metrics
    The Quality System Manual
    The Quality Operating Procedures
    The Forms
    Conversion Methods
    Training Metrics
    Training Metrics QOP 001 - Contract Review
    Training Metrics QOP 002 - Control of Document and Data
    Training Metrics QOP 003 - Control of Purchases
    Training Metrics QOP 004 - Control of Customer Supplied Products
    Training Metrics QOP 005 - Product Identification and Traceability
    Training Metrics QOP006 - Inspection and Test Control
    Training Metrics QOP 007 - Control of Inspection, Measuring, and Test Equipment
    Training Metrics QOP 008 Control of Inspection and Test Status
    Training Metrics QOP 009 - Control of Nonconforming Products
    Training Metrics QOP 010 - Internal Quality Audits
    Training Metrics QOP 011 - Management Review
    Training Metrics QOP 012 - Performance Standards (Put-Thru)
    Quality System Manual
    Overview to the Quality System Manual
    Quality System
    Contract Review
    Design Control
    Document and Data Control
    Purchasing
    Control of Customer Supplied Product
    Product Identification and Traceability
    Process Control
    Inspection and Testing
    Control of Inspection, Measuring, and Test Equipment
    Inspection and Test Status
    Control of non-conforming Product
    Corrective and Preventive Action
    Handling, Storage, Packaging, Preservation, and Delivery
    Control of Quality Audits
    Training
    Servicing
    Statistical Techniques
    Quality Operating Procedures (QOP)
    Overview
    Quality Operating Procedure 001 - Contract Review
    QOP 002 Control of Documents and Data
    QOP 003 - Control of Purchases (internal)
    QOP 004 - Control of Customer Supplied Product
    QOP 005 - Product Identification and Traceability
    QOP 006 - Inspection and Test Control
    QOP 007 - Control of Inspection, Measuring, and Test Equipment
    QOP 008 - Control of Inspection and Test Status
    QOP 009 - Control of Non-Conforming Products
    QOP 010 - Internal Quality Audits
    QOP 011 - Management Review
    QOP 012 - Performance Standard (Put-Thru)
    Forms Manual
    Overview
    Purchase Order Review Sheet
    Maintenance Record
    Quality Operating Procedure Blank
    RFQ Worksheet
    RFQ, PO, and Amendment Log
    Non-Conforming Material Report (NCMR)
    Non-Conforming Material Report Register
    Job Traveler
    Amendment to Procedures
    Document Issuance Control (QSM, QOP)
    Control of Customer Documents
    Rejected Material Ticket
    Acceptance Material Ticket
    Hold Ticket
    Record of Received Materials
    Training Log
    Purchase Order (internal)
    Inspection Report
    Inspection Report Continuation Sheet
    Calibration and Status Record
    Audit Schedule
    Audit Plan (Reporting)
    Rework/Repair Record
    Waiver Report
    Shipping Log
    Supplier Survey Questionnaire
    Material Identification Tag
    Packing Slip
    Certificate of Conformance
    Receiving Log
    Issue and Traceability of Customer Drawing
    Password and Inspection of Stamp Control
    Operator Product Verification Record
    Management Review Status Record
    Supplier Survey Form (short form)
    Source Inspected Product Approval
    Supplier Corrective Action Request
    Customer Complaint and Evaluation Report
    Training Evaluation Sheet
    Appendices
    Appendix 1 - Matrix to Show Alignment of the QSM to ISO 9001/2000
    Appendix 2 - Book Recommendation
    Appendix 3 - Lessons Learned Sheet
    Appendix 4 - Book Summary

    Biography

    Arpad Gaal

    "This is truly a quality throughput system from the beginning to the end in a product's manufacturing cycle. The written communications tools in this book, especially flowcharting, targeting core departmental interactions in maintaining the achievement of product quality in line with customer requirements, are superbly followed through. Process ownership becomes part of the job in each process assignment from the contract activities to the shipping dock. I would call this book the show me how to do handbook in managing product quality in cross-functional organizations. Up-front problem prevention is the name of the game in this book. I love it."
    Alex Dreiling, President, Amigo Corporation