Investigative Interviewing: Psychology, Method and Practice

Eugene F. Ferraro (CPP, SPHR)

July 14, 2014 by CRC Press
Reference - 389 Pages - 33 B/W Illustrations
ISBN 9781466590861 - CAT# K20490

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Features

  • Presents a proven method of investigative that is non-accusatory and non-coercive, yet yields 90 percent admission rates
  • Details process-driven steps that are very easy to learn and apply, take a non-accusatory approach, and do not use intimidation or coercion
  • Provides insight from an author with nearly 30 years experience in investigations and interviewing
  • Focuses on private sector investigations but can be equally applicable in a law enforcement setting

Summary

There are few skills more important to the modern fact finder than the ability to obtain information through effective interviewing. While most interviewing books are intended for law enforcement, they often present harsh and accusatory techniques that can be counterproductive in private sector investigations.

I
nvestigative Interviewing: Psychology, Method and Practice covers modern techniques for private sector investigative interviews. It outlines a highly structured and process-driven technique that takes a non-accusatory approach, uses no intimidation or coercion, and has been proven to achieve admission rates above 90 percent. This time-tested methodology is easy to learn and replicate and will help you to significantly diminish the likelihood of false confessions.

  • Illustrates the process of investigation
  • Identifies the differences between the public and private sectors
  • Reviews the fundamentals of interviewing
  • Covers the investigative interview method
  • Explains how to overcome objections
  • Considers legal challenges and litigation avoidance

Sharing insights garnered over the author’s 30 years of experience in investigations and interviewing, the book includes case studies based on actual investigations that illustrate industry best practices. Although the text focuses on private sector investigations, the methods presented are also applicable in law enforcement settings.

This book presents the tools and methods required to produce investigative results that are legal and admissible in court. It will help you develop the skills to ensure ethical interviewing practice while investigating a range of situations and protecting against those who intend to cause the organization harm.