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Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the end of their useful lives. Life cycles are getting shorter, and efficient handling can save large amounts of money since many materials can be extracted and reused or redistributed. Reverse logistics (RL) and closed loop supply chains (CLSC) have garnered growing interest as a way to manage this reverse flow of product in a cost effective way.
Introduction to Management of Reverse Logistics (RL) and Closed Loop Supply Chain(CLSC) Processes provides an overall treatment of CLSC and RL, a qualitative and quantitative presentation of the size and dimensions of the overall market and industry, and a look at future trends. The author discusses key issues and trends in management and operation, strategic, tactical, and operational issues for implementation, and a pragmatic evaluation of the realities of running a CLSC or an RL business.
Since most supply chains are not designed to handle reverse materials flows effectively, this is a crucial resource for managers who wish to ensure a smooth flow of materials while extracting the maximum value from returned and end-of-life goods.
Table of Contents
INTRODUCTION TO CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS Reverse Logistics and Closed Loop Supply Chain Service Overview of Reverse Logistics and Closed Loop Supply Chain Models Product vs. Parts Returns Strategic Issues in Closed Loop Supply Chains Summary THE BUSINESS OF CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS Introduction Introduction to Life Cycle Management Trends and Opportunities OVERVIEW OF THE MARKET FOR CLOSED LOOP SUPPLY CHAIN AND REVERSE LOGISTICS SERVICES Introduction Key Trends Reasons for Using Reverse Logistics and Repair Services General Characteristics of Closed Loop Supply Chains and Reverse Logistics Services The Structure, Size, Dimensions, and Forecast of the Market Depot Repair and Value-Added Services Operating Dynamics of the Reverse Logistics and Closed Loop Supply Chain Markets Competitive Evaluation MANAGING HIGH TECH CLOSED LOOP SUPPLY CHAINS AND SERVICE PARTS LOGISTICS Introduction Closed Loop Supply Chain Strategy Factors Affecting Efficiency and Productivity of Closed Loop Supply Chain Management and Control Advanced Forecasting Mechanisms for Closed Loop Supply Chain Management and Control Control Mechanisms within the Logistics Pipeline Closed Loop Supply Chain Management Systems High Tech Closed Loop Supply Chains Metrics and Parameters High Tech Product Return Experience Summary MANAGING CONSUMER GOODS REVERSE LOGISTICS Introduction Manufacturer Consumer Goods Management Structure Retailer/Distributor Consumer Goods Management Structure Consumer Goods Return Rates Summary DEPOT REPAIR AND ITS ROLE IN CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS Introduction Structure of the Depot Repair Market Depot Repair Operating Models WARRANTY MANAGEMENT, RETURN PROCESS, AND BENCHMARKS Introduction: Types of Warranties SECONDARY MARKETS AND FINAL DISPOSAL OF RETURNED PRODUCTS AND MATERIALS Introduction Offshore Secondary Markets Use of Third Party Service Providers ADVANCED SYSTEMS AND TECHNOLOGY FOR MANAGING CLOSED LOOP SUPPLY CHAINS AND REVERSE LOGISTICS PROCESSES Introduction Systems and Technology for Consumer Goods Operations High Tech Logistics System for Closed Loop Supply Chain Management Logistics Support Management Systems Functions and General Specifications Other Technology Supporting Reverse Logistics and Closed Loop Systems Configuration Control Logistics Management Systems Technology State-of-the-Art Impact and Value of Advanced Logistics Management Systems BRINGING IT ALL TOGETHER: MANAGING REVERSE LOGISTICS AND CLOSED LOOP SUPPLY CHAIN PROCESSES Introduction Stage 1 - Establishment of Market Focus Stage 2 - Collection of Data on Existing Processes and Structures Stage 3 - Establish Strategic Direction and Business Plan Stage 4 - Determine and Establish a Management Organization and Operating Structure Stage 5 - Development and Implementation of a Business Model Stage 6 - Full Operations Use of Third Party Service Providers Summary and Conclusion: Management of Closed Loop SUPPLY CHAIN AND REVERSE LOGISTICS PROCESS DIRECTIONS AND TRENDS Introduction Long-Term Impact of Green Laws Recommendations APPENDIX A Closed Loop Supply Chains and Reverse Logistics Bibliography APPENDIX B Forecasting Methodology and Special Data Sources Used to Develop Benchmark and Market Forecasts APPENDIX C Additional Data Sources on Reverse Logistics and Closed Loop Supply Chain Operations and Performance APPENDIX D Firms Providing Reverse Logistics Services APPENDIX E The Waste Electrical and Electronic Equipment (WEEE) Directive of the European Union INDEX
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CHOICE – Outstanding Academic Title – Award Winner
CHOICE – 2018 Outstanding Academic Title – Award Winner
Shingo Research and Professional Publication Award Winner
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