2nd Edition

Interviewing in a Changing World Situations and Contexts

By Jonathan H. Amsbary, Larry Powell Copyright 2018
    216 Pages
    by Routledge

    216 Pages
    by Routledge

    Interviewing in a Changing World offers students the broadest coverage of interviewing available today by including several unique interview situations. Students begin to develop a better understanding of how to utilize strong interviewing skills in several different settings, as this text demonstrates that interviewing techniques differ in accordance with varying situations and contexts. The Second Edition covers employment contexts such as job interviews, persuasive interviews, performance and appraisal interviews, as well as media interviews on radio, television, newspapers, and political reporting. There are two full chapters on research, including interviewing skills needed for both qualitative and quantitative research. The book covers several unique interviewing situations that are on the cutting edge of communication research with an interview with a professional from the field and multiple sidebars on related theoretical and applied issues within each chapter.

    SECTION 1: INTRODUCTION

    1. The Basics of Interviewing

    I. Types of Interviews

    A. Workplace Interviews

    B. Informational Interviews

    C. Interrogations

    D. Health Interviews

    II. Phases in the Interview Process

    A. Preparation

    B. Opening

    C. Q & A

    D. Closing

    III. Techniques for Interviews

    A. Question Sequence

    B. Verbal Tools

    1. Types of Questions

    2. The Use of Silence

    C. Monitoring

    D. Feedback

    V. Interview Structure

    VI. Interviewer/Interviewee Relationship

    VII. Nonverbal Issues in the Interview

    VIII. Summary

     

     

    SECTION 2: INTERVIEWING IN THE ORGANIZATIONAL SETTING

    2. The Employment Interview: The Employer’s Perspective

    I. The Purpose of Job Interviews

    II. The Interviewer’s Preparation

    A. Assessing the Organization’s Needs

    B. Advertising the Position

    C. Filtering the Applicants

    III. Conducting the Interview

    A. Assessing Capability

    B. Assessing Work Ethic

    C. Assessing Interpersonal Maturity

    IV. The Behavioral Interview

    V. Varying by Employment Purpose

    VI. The Resume Probe

    VII. Puzzle-Based Interviews

    VIII. The Legal Side of Employment Interviews

    IX. Summary

    3. The Employment Interview: The Job Applicant’s Perspective

    I. Starting the Process

    II. Resumes

    A. What to Do

    B. What Not to Do

    III. Cover Letters

    IV. Preparing for the Interview

    V. Summary

    4. Online Employment Interviews: Changing the Game

    I. The Online Process: First the Ad and then the Interview

    II. On-line Interviews

    III. Nailing the Online Interview

      1. Preparation & Practice
      2. Technology and set-up
      3. The Interview

    IV. Follow-up

    V. Summary

    5. Performance Appraisal and Exit Interviews

    I. Purposes of Appraisal Interviews

    II. Levels of Assessment

    III. Legal Issues

    A. Discrimination

    B. Harassment

    IV. Common Problems with Appraisal Interviews

    A. Problems with Reliability

    B. Problems with Validity

    V. Methods of Performance Appraisal

    A. Management by Objectives.

    B. Behavioral Evaluations

    C. Forced Rankings

    VI. Improving Performance Appraisals

    VII. Employee Responses

    VIII. The Exit Interview

    IX. Summary

    SECTION 3: INTERVIEWING IN THE MEDIA

    6. Newspaper Interviews

    I. The Priority of Accuracy

    II. The Interview Process

    III. Types of Journalistic Interviews

    A. News/Features Interviews

    B. Press Conferences

    C. Roundup Interviews

    D. Reluctant Sources

    IV. Levels of Confidentiality

    V. Summary

     

    7. Interviews on Radio and Television

    I. The Sound Bite

    II. Types of Broadcast Interviews

    A. Live Interviews

    B. Spot Interviews

    C. Public Official Interviews

    D. Celebrity Interviews.

    III. Tricks of the Trade

    IV. The Other Side of the Microphone

    V. Checkbook Journalism

    VI. Summary

    8. Interviews in the Political Arena

    I. The Press Secretary

    II. Media Interviews

    A. Newspaper Interviews

    B. Broadcast Interviews

    III. Spin Doctors

    A. Priming

    B. Framing

    C. Word Choice

    IV. Sunday News Shows

    V. Campaign Debates

    VI. Legislative Hearings

    VII. Summary

     

    SECTION 4: RESEARCH INTERVIEWS

    9. Qualitative Research Interviews

    I. In-Depth Interviews

    A. Retrospective Interviews

    B. Known Associates Interviews

    C. Field Interviewing

    D. Extended Telephone Interviews

    II. Focus Groups

    III. Participant-Observation Research

    IV. Data Analysis

    V. Ethical Questions

    VI. Summary

    10. Quantitative Research Interviews

    I. Public Opinion Surveys

    II. The Polling Process

    A. Questionnaire Development

    B. Sampling

    C. Interviewing

    III. What Can Go Wrong

    IV. Intercept Interviewing

    A. Mall Intercepts

    B. Exit Polling

    C. Convenience Interviews

    D. Mystery Shoppers

    V. The Ethics of Audience Analysis

    VI. Pseudo-Polling

    VII. Summary

    11. Oral History Interviews

    I. Elements of Oral History

    A. Background Research

    B. Technical Preparations

    C. The Oral Interview

    D. The Written Transcript

    E. Back to the Library

    F. More Interviews

    G. Editing the Narrative

    II. Oral History for Academic Research

    III. Oral History as a Narrative of Family History

    IV. Things to Consider

    V. Summary

    12. Interviews in Context

    I. Forensic Interviewing

    A. Police Interviews

    B. Lawyer Interviews

    II. Medical Interviews

      1. Functions of Medical Interviews
      2. Barriers to Effective Medical Interviews
      3. Types of Medical Interviews

    The Reverse Interview: What the Patient Should Ask the Doctor

    Biography

    Jonathan Howard Amsbary is a Professor and the Graduate Director in the Department of Communication Studies at the University of Alabama at Birmingham, USA. He serves as the Graduate Director for the Communication Management M.A. program.

    Larry Powell is a Professor of Communication Studies who teaches mass communication and communication management courses. He has worked for ten years as a full-time communication consultant and is ranked as one of the top 50 active communication researchers in the nation by Communication Monographs. He is the author of more than 80 academic articles and 8 books.