Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation. The book covers business innovation in its broadest sense as it is relevant to the professional services sector. This includes process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. It also includes the development of new services, market-position innovation and also business model innovation. Alastair Ross draws heavily on his practical experience in working with leading law firms and business service and consulting firms over the past ten years in which he and his firm have applied best practice techniques and methods to create measurable improvements. Detailed techniques such as the use of Lean, process mapping, waste identification, service experience mapping and value profiling are explained. The book also details effective approaches for making the required changes in professional service firms. Multiple case studies are used to help demonstrate the opportunities - and challenges - of driving major improvement through innovation. The book can be used by leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services, to explore the opportunities for innovation in their firms and then to construct and implement a transformation programme to embed innovation in their organisations.
’This book makes a really helpful contribution to our understanding of how innovation works, and more importantly, how we can manage it in the particular context of professional services. Drawing on both a strong academic research base and his own practical experience, Alastair Ross has done a great job in shedding light on this important field and doing so in a readable and practical fashion.’ John Bessant, Professor of Innovation and Entrepreneurship, University of Exeter, UK ’Practical and insightful, this book is clearly the result of someone who has made innovation work in the challenging environment of the professions. Ross combines an understanding of partnerships with a deep knowledge of innovation to create an indispensable guide for an era that demands change.’ Robert Pay, Director of Business Development, Alvarez & Marsal ’Lots of initiatives are launched but many fail to deliver any discernible business outcome and yet clients are screaming out for better ways of doing business. This practical book - filled with insights, case studies and useful tools - offers a blueprint for the creation of a sustainable innovation system. I recommend you read it for the benefit of your clients.’ Andrew Clinton, Managing Partner, ASB Law LLP