Improving the Quality of East and West European Public Services

1st Edition

Elke L�ffler

Routledge
Published November 29, 2017
Reference - 273 Pages
ISBN 9780815389651 - CAT# K344517

was $149.95

USD$119.96

SAVE ~$29.99

Add to Wish List
FREE Standard Shipping!

Summary

This volume provides a comprehensive overview of current reforms in public sector quality management in Eastern Europe. Comparisons are made with trends in Western European countries to draw out the lessons emerging from current developments (including e-governance). Case studies from twelve countries and five comparative and conceptual studies identify how quality is put into practice, how the level of quality is assessed through quality accreditation systems and how e-government and citizen involvement may help to improve public service quality. The findings make essential reading for academics and students in public policy and public administration who are interested in modernization of the public sector from an international perspective. It also provides helpful guidance for reformers who want to try new approaches to improving the quality of public services.

Share this Title