Human-Computer Etiquette: Cultural Expectations and the Design Implications They Place on Computers and Technology

1st Edition

Caroline C. Hayes, Christopher A. Miller

Auerbach Publications
Published December 14, 2010
Reference - 406 Pages - 72 B/W Illustrations
ISBN 9781420069457 - CAT# AU6945
Series: Supply Chain Integration Modeling, Optimization and Application

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  • Shows how social responses to computers impact software development
  • Presents tools to shape software in response to cultural differences
  • Features contributors from the fields of industrial and software engineering
  • Describes tools that make products easy and enjoyable to use


Written by experts from various fields, this edited collection explores a wide range of issues pertaining to how computers evoke human social expectations. The book illustrates how socially acceptable conventions can strongly impact the effectiveness of human-computer interactions and how to consider such norms in the design of human-computer interfaces. Providing a complete introduction to the design of social responses to computers, the text emphasizes the value of social norms in the development of usable and enjoyable technology. It also describes the role of socially correct behavior in technology adoption and how to design human-computer interfaces for a competitive global market.