Handbook of Training Evaluation and Measurement Methods

Summary

Today’s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits, and return on investment, this book provides a comprehensive reference for those who are learning about or implementing an evaluation system.

This new edition is fully revised and updated to reflect current developments, with step-by-step guidance on a range of vital topics, including:

• Developing a results-based approach to HRD
• Evaluation design
• Data collection and measuring success
• Calculating program costs and ROI
• Increasing management support for HRD programs.

With end-of-chapter discussion questions and an accompanying online Instructor Guide, this fourth edition provides sound theory and practical solutions.

The Handbook of Training Evaluation and Measurement Methods is a complete and detailed reference guide suitable for HRD professionals and students in advanced courses in HRD, training evaluation, and program evaluation.

Table of Contents

Part I: The Measurement Imperative  1. The Need for Results-Based HRD  2. A Results-Based Approach  3. The ROI Methodology  Part II: Evaluation Design Issues  4. Evaluation Research Design  5. Evaluation Instrument Design  6. Basic Statistics or Data Analysis  Part III: Data Collection and Analysis  7. Measuring Inputs and Indicators  8. Measuring Reaction and Learning  9. Measuring Application and Business Impact  10. Isolating the Effects of Programs  11. Converting Data to Monetary Value  12. Identifying Intangible Measures  13. Determining Program Costs  14. Calculating the Return on Investment  15. Forecasting ROI 16. Evaluating External Resources  Part IV: Implementation Issues  17. Selecting Technology  18. Communicating Program Results  19. Gaining Management Support  20. Implementing and Sustaining Evaluation

Author(s) Bio

Jack J. Phillips, Ph.D., is co-founder and Chairman of ROI Institute, Inc., U.S.A. He is a world-renowned expert on measurement and evaluation.

Patti P. Phillips, Ph.D., is an internationally recognized author and consultant. She is co-founder, President and CEO of ROI Institute, Inc., U.S.A.