Fraud Hotlines: Design, Performance, and Assessment

Chelsea A. Binns

© 2018 - Auerbach Publications
Published October 26, 2017
Reference - 368 Pages - 30 B/W Illustrations
ISBN 9781498727433 - CAT# K25877

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  • Explains how to create a fraud hotline
  • Provides known statistics, internal v. external by industry, lists major external providers, weighs internal pros/cons and external pros/cons
  • Covers the topics of conducting a hotline performance assessment, marketing, mechanics, intake/processing, incentives, metrics analysis/benchmarking, historical analysis and fraud analysis
  • Details hotline best practices and best practice sources and sentencing guidelines for organizations
  • Includes case studies for federal, state and city government hotlines, plus nonprofit and private sector hotlines


This book provides a complete guide on fraud hotlines. It is designed to educate readers with respect to the history, purpose, operation, use and utility of fraud hotlines. It also equips readers with the knowledge to create, analyze and assess the performance of fraud hotlines.


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