Flexibility: Flexible Companies for the Uncertain World

Gill Eapen

December 17, 2009 by CRC Press
Reference - 192 Pages - 26 B/W Illustrations
ISBN 9781439816325 - CAT# K10839


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  • Provides a practical way to diagnose existing organizational issues that may lead to catastrophic failures
  • Presents specific ways to improve performance, reduce risk, and improve the probability of long-term organizational success
  • Links theory related to uncertainty and flexibility in decision making with practice
  • Reflects information from a variety of industries, including life sciences, energy, hi-tech, financial services, and manufacturing


We are in an era of high volatility and uncertain outcomes, driven by accelerating technologies, shortened product cycles, fast-changing information, an increasingly mobile workforce, more demanding customers, complex financial markets, ad-hoc public policies, and many other factors that add layers of uncertainty to all future possibilities. While most believe that good management requires better prediction of the future and better planning, Gill Eapen instead contends that the best way to manage effectively in an uncertain world is through the conscious application of flexibility — an ability to absorb constantly shifting variables and adapt quickly.

Flexibility: Flexible Companies for the Uncertain World explores ways in which organizations can systematically enhance their ability to survive and succeed without the guarantees that come with certainty. In these pages, Eapen details:

  • Specific attributes of status-quo organizations that hinder their capacity for flexibility in their three primary components: structure, systems, and strategies
  • A tool and process for diagnosing flexibility-related problems within an organization
  • Specific actions companies can take to improve flexibility, regardless of their size or age
  • A case study of a technology company progressively losing flexibility due to management actions, as well as a detailed project plan for remedial actions

Based on the author’s years of experience working with a variety of industries, including life sciences, energy, technology, financial services, and manufacturing, and his expertise in decision options, Flexibility offers a holistic alternative approach for managing risk and making the best decisions possible in these especially uncertain times.


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