Roos Beerkens, Emmanuelle Le Pichon-Vorstman, Roselinde Supheert, Jan Ten Thije
April 16, 2020 Forthcoming
Reference - 152 Pages - 11 B/W Illustrations
ISBN 9780367439637 - CAT# 323019
Series: Routledge Focus on Communication Studies
This book provides a qualitative analysis of the process of consultancy, to prove how intercultural communication can solve issues rising from multiculturalism in organizations and policy making.
Experts in intercultural consultancy examine twelve different cases from real situations, focusing on interviews with clients and the way advice is presented and discussed with them; collected data and the process by which it is gathered. The book proves how the mechanisms of intercultural communication can be used to foster respectful relationships between people of different cultural and linguistic backgrounds and contribute to the success of the project or organization in question.
This book will be a key resource for scholars and students involved in intercultural communication, management and consultancy, as well as professionals that are confronted in their work with diversity and would like to know more about intercultural consultancy.
Additional questions for discussion and readings are available as e-resources on the Routledge Website.
Introduction; Key Concepts; Part I: Policymakers; Case Study 1 Advising Municipalities on Schooling Newly Arrived Migrant Pupils; Case Study 2 Intercultural Communication Between a Municipality and Polish Migrants; Case Study 3 Internal Communication at the University of Aruba; Case Study 4 Lingua Receptiva at the Directorate-General for Translation (DGT) of the European Commission; PART II: Commercial Organizations; Case Study 5 Acquisition Within One country: How Two Organizational Cultures Come Together; Case Study 6 Enhancing Team Effectiveness for an Executive Team in Saudi Arabia; PART III: Education; Case Study 7 Advising Parents on Bilingual Education of Their Children; Case Study 8: Advising Linguistically Diverse Schools on Developing a School-wide Language Policy; Case Study 9 Shifting From a Monolingual to a Plurilingual Pedagogical Practice; PART IV: Non-profit Organizations; Case Study 10 Improving Specialized Mental Healthcare and Social Services for Deaf and Hard of Hearing Newcomers; Case Study 11 A Model Village Constitution for Indigenous Traditional Leaders in Suriname; Case Study 12 Photographers’ Handling of Cultural Rituals and Conventions of Bereaved Parents After the Loss of a Child; Concluding Chapter