1st Edition

Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI

By Vivek Kale Copyright 2016
    382 Pages 30 B/W Illustrations
    by Auerbach Publications

    Enhancing Enterprise Intelligence: Leveraging ERP, CRM, SCM, PLM, BPM, and BI takes a fresh look at the benefits of enterprise systems (ES), focusing on the fact that ES collectively contribute to enhancing the intelligence quotient of an enterprise. The book provides an overview of the characteristic domains (i.e., business functions, processes, and activities) addressed by the various categories of ES, namely, ERP, CRM, SCM, PLM, BPM, and BI.

    The book begins with an overview of agile enterprises and dimensions of intelligent enterprises. The middle chapters detail CRM’s decisive concept of customer centricity, SCM's differentiating concept of customer responsiveness, and PLM's stupendous transformative potential for renewing the enterprise along with the establishment of a collaborative enterprise with BPM and enterprise BPM methodology.

    The latter chapters deal with the realization of an informed enterprise with BI coupled with the novel concept of decision patterns. The author highlights the fact that any end-user application’s effectiveness and performance can be enhanced by transforming it from a bare transaction to one clothed by a surrounding context formed from an aggregate of all relevant past decision patterns. The final chapter examines various aspects relating to a successful ES implementation project, and the appendix provides an overview of the SAP Business Suite to give you a practical context to the discussions presented in the book.

    Intelligent Enterprises
    Agile Enterprises
    Operating Strategy
    Enterprise-Wide Continuous Improvement Programs
    Time-Based Competition
    Enhancing Enterprise Intelligence
    Summary

    Enterprise Systems
    Evolution of ES
    Extended Enterprise Systems
    ES Packages
    Valuing the ES-Based Enterprise
    Balance Scorecard
    Summary

    Integrated Enterprise with ERP
    Concept of Enterprise Resources Planning
    Enterprise Resources Planning
    Characteristics of ERP
    Advantages of ERP
    Enterprise Knowledge as the New Capital
    ERP as the New Enterprise Architecture
    Enterprise Business Processes
    Enterprise Application Integration
    Service-Oriented Architecture
    Summary

    Customer-Centric Enterprise with CRM
    The Concept of Customer Relationship Management
    Customer Centricity
    Compelling Customer Experiences
    Customer Loyalty
    Customer Relationships
    Customer Life Cycle
    Customer Value Management
    Summary

    Customer-Responsive Enterprise with SCM
    Concept of Supply-Chain Management
    Supply-Chain Management Framework
    Customer Responsiveness
    Summary

    Renewing Enterprise with PLM
    Concept of Product Lifecycle Management
    Product Lifecycle Management
    Components of PLM
    Advantages of Using PLM
    Porter’s (1980) Framework of Generic Strategies
    Product Life Cycle
    Customization and Standardization
    Summary

    Collaborative Enterprise with BPM
    Process-Oriented Enterprise
    Concept of Business Process Management
    Business Process Management
    Enterprise BPM Methodology
    Business Process Reengineering
    Management by Collaboration
    Business Processes with SOA
    Summary

    Informed Enterprise with BI
    Concept of Business Intelligence (BI)
    Business Intelligence (BI)
    Benefits of BI
    Technologies of BI
    Applications of BI
    Context-Aware Applications
    Domain-Specific Decision Patterns
    Summary

    Implementing Enterprise Systems
    Mission and Objectives of the ES Project
    Guiding Principles for ES Best Practices
    Project Initiation and Planning
    Critical Success Factors
    Implementation Strategy
    ES Implementation Project Bill of Resources
    Implementation Environment
    Implementation Methodology
    Project Management
    ES Implementation
    ES Support
    ES Deployment
    Why Some ES Implementations May Sometimes Be Less Than Successful
    Summary

    Epilogue: Enterprise Performance Intelligence

    Appendix: SAP Business Suite

    References

    Biography

    Vivek Kale has more than two decades of professional IT experience during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architecture, business process redesign, and e-business architecture. He has been Group CIO of Essar Group, the steel/oil and gas major of India as well as Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility, and enabling the Process-Oriented Enterprise. He is the author of several books, including Inverting the Paradox of Excellence: How Companies Use Variations for Business Excellence and How Enterprise Variations Are Enabled by SAP.

    "Vivek Kale’s book, Enhancing Enterprise Intelligence, de-mystifies the latest advances in information technology applied to enterprises in today's supply chain networks-oriented markets. While the book features the SAP Business Suite in the appendix, in the main body of the book the author clearly describes the purpose and implications of integrating Enterprise Resources Planning (ERP) with Customer Relationship Management (CRM) with Supply Chain Management (SCM) with Product Lifecycle Management (PLM) with Business Process Management (BPM) and with Business Intelligence (BI). The author writes from an end-customer centric perspective of the competitiveness that networks of processes driven by extraordinary information intelligence can provide. Upon reading this book, it is terribly exciting to realize that today the technology supports dynamic linkages of different business processes that can be tailored in real time for specific customer-product pairs; that the technology supports the identification of information patterns to be used for making business decisions about which customers are most profitable and open to buying increasingly customized new products; that the technology can deliver accurate, synchronized, real-time intelligence from multiple sources crossing corporate and national boundaries in support of time-driven competition; that the technology enables an architecture that is scalable in multiple dimensions with the growth in business; and, finally, that the only real constant in today's supply chain networks-oriented markets may be information itself because information has become a tangible resource!"
    ...William T. Walker, CFPIM, CIRM, CSCP, Adjunct professor of supply chain engineering at NYU Polytechnic School of Engineering, author of Supply Chain Construction