Emotional Labor and Crisis Response: Working on the Razor's Edge: Working on the Razor's Edge

1st Edition

Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman

Routledge
Published September 15, 2011
Reference - 192 Pages
ISBN 9780765625199 - CAT# Y182141

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Summary

The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.

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