Emotional Intelligence: Activities for Developing You and Your Business

1st Edition

Ann Cartwright, Amanda Solloway

Routledge
Published March 28, 2009
Reference - 376 Pages
ISBN 9780566088360 - CAT# Y236992

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Summary

Building rapport, communicating and establishing trust with people, as a line manager, as part of a department or a temporary project team, involves a fundamental set of human and business skills. And yet this set of skills is also the area where the majority of managers feel least equipped to cope. Emotional intelligence is, at its heart, all about self-awareness; an understanding of how people relate and respond to you. This collection of training activities provides managers and employees with a series of proven exercises for raising personal and social awareness, skills for managing self and relationships with others. Each activity includes detailed instructions for the user or facilitator as well as copies of any handout materials. The collection is available as a looseleaf manual or on CD ROM.

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