E-Communication Skills: A Guide for Primary Care

1st Edition

Simpson Louise, Robinson Paul, Fletcher Mark, Wilson Rob

CRC Press
Published October 1, 2002
Reference - 156 Pages
ISBN 9781857758689 - CAT# K28554

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Summary

This is a practical, easy-to-use, patient-centred approach to e-communication that can be read from cover to cover, or dipped into as a quick reference guide. It covers potential issues both internally (patients and practice) and externally (the primary care trust and the wider community) and considers both clinical and non-clinical settings and is also a very useful teaching resource. e-Communication Skills adopts the approach that communication is the responsibility of everyone in the primary care team, and helps everyone to play their part.

This is an important book for healthcare professionals in primary care, including administrators and communications managers. It is also vital for healthcare e-organisations such as web based information services and networks, and policy makers and shapers.

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