Disability and Shopping: Customers, Markets and the State

1st Edition

Ieva Eskytė

Routledge
January 9, 2019 Forthcoming
Reference - 242 Pages - 2 B/W Illustrations
ISBN 9781138105775 - CAT# Y336766
Series: Routledge Advances in Disability Studies

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Summary

Disability and Shopping provides an examination of the diverse experiences and perspectives of disabled customers, industry and civil society. It discusses how the interaction between the three stakeholders should be shaped at aiming to decrease inequality and marginalization.

Shopping is a part of everyday modern life and yet businesses struggle to adequately meet the needs of 80 million disabled customers in the European Union single market. While there has been extensive research into how individuals engage in customer roles and experience, and how businesses and policies both shape and respond to these, little is known of the same dynamics and practices regarding people with impairments. This book addresses this need by revealing the perspectives, interactions and experiences of disabled customers and their interaction with policy and business.

It will be required reading for all scholars and students of disability studies, sociology, mobility studies, marketing and customer relations.

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