Designing Service Excellence: People and Technology

1st Edition

Brian Hunt, Toni Ivergard

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CRC Press
Published November 13, 2014
Reference - 194 Pages
ISBN 9780429064081 - CAT# KE74667

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Summary

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina

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