Perhaps no other person in the history of modern business has so profoundly affected the methods of quality improvement in industry than W. Edwards Deming. The subject of many books, articles, and television documentaries, Dr. Deming has become the world-recognized leader of the quality movement in industry.
For the first time anywhere, the fascinating story of how Dr. Deming's legend grew is told from an unprecedented perspective in a new book, Deming: The Way We Knew Him. Each of the 14 chapters in this compelling volume focuses on and relates to one of Deming's notable 14 points, with each chapter written by a world renowned expert or pioneer in the quality movement.
Chapters begin with a brief explanation of the Deming philosophy, followed by a personal account from those who knew and were close to Dr. Deming.
This remarkable tribute summming up Deming's unusual deeds, character, and position in life is written in the words and perspectives of experts such as Myron Tribus, Homer Sarasohn, Howard Gitlow, Mary Walton, David and Carol Schwinn, Nancy Mann, and others.
By building these personal testimonies around his philosophy and concepts, this book weaves a unique consistency and deeper understanding of Deming and his genius. New insights and a wealth of information about this celebrated man ensures that this work breakthroughs the standards of anything else written on Deming. Highly readable as a collection of essays rich with special, personal observances on the life, times, and innovative genius of Deming, this book has a universal appeal that guarantees its place as a valuable contribution to the literature on this great man.
Table of Contents
Section One: The Cornerstones
Chapter 1: Adopt the New Philosophy
A Journalist Remembers Dr. Deming (Mary Walton)
Chapter 2: Institute Leadership
W. Edwards Deming: Personal Remembrances of Leadership (Carole Schwinn and Dave Schwinn)
Chapter 3: Improve Constantly the System
By His Works Shall Ye Know Him (Myron Tribus)
Chapter 4: Institute Vigorous Training and Retraining
My First Quality Guru: Dr. W. Edwards Deming (May Lum Gould)
Bringing the Deming Philosophy Home (Jay Gould)
Chapter 5: Institute Modern Methods of Training, Education and Self-Improvement
Dr. Deming: Holder of the Keys to Excellence (Nancy Mann)
Section Two: The Steppingstones
Chapter 6: Create Constancy of Purpose
"Hello, Ernie," and My Day Was Made (Ernest Kurnow)
Chapter 7: End Price Tag Awards
The Return of the Herald Angel (Homer Sarasohn)
Chapter 8: Eliminate Numerical Quotas and Work Standards
Thanks for the Michi (Howard Gitlow)
Chapter 9: Cease Dependence Upon Mass Inspection
A Tribute to W. Edwards Deming (Gerald Glasser)
Remembrances from the Czech Republic (Hana Tomasek)
Section Three: The Milestones
Chapter 10: Break Down Barriers Between Departments and Organizations
The Philadelphia Story: W. E. Deming Remembered (Mary Ann Gould)
A Garden of Memories of Dr. W. Edwards Deming (Maureen Glassman)
Chapter 11: Drive Out Fear
On Quality Management, Dr. Deming, and Candles: The Last Graduate Student Remembers Her Mentor (Lisa McNary)
Chapter 12: Eliminate Slogans, Targets, and Prizes
The Deming Prize (Frank Voehl)
Chapter 13: Remove Barriers to Pride of Workmanship
The Changing of a Career: How Dr. W. Edwards Deming Changed My Life (Louis Schultz)
Chapter 14: Involve Everyone in the Transformation
Requiem for a Heavyweight: Homily Delivered at the Requiem for W. Edwards Deming (Reverend Father August Peters, Jr.)
The Seven Deadly Diseases (Frank Voehl)
"If you knew W. Edwards Deming, this collection of essays will speak directly to your heart. Even those who knew him well, as I did, will find new facets of his life to admire and appreciate."