Decision Making in Service Industries: A Practical Approach

1st Edition

Javier Faulin, Angel A. Juan, Scott E. Grasman, Michael J. Fry

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CRC Press
Published August 8, 2012
Reference - 465 Pages
ISBN 9780429106651 - CAT# KE78367

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Summary

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision M

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